Privacy Policy

Japan Car Imports respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use and share it, and the choices and rights you have.

This policy applies to your use of our website and any related services, features, communications and tools (the “Services”), regardless of how you access them (including via mobile devices).

1. Who we are

The Services are provided by Japan Car Imports, operated by JDM Shop LTD ("we", "us", or "our"). For the purposes of UK data protection law, we are the controller of your personal information when you use the Services in the United Kingdom.

  • Legal entity: JDM SHOP LTD
  • Company number: 16441305
  • Registered office: 135 Weggs Farm Road, Northampton, England, NN5 6HF
  • VAT: GB496193741

If you have any questions about this policy or how we handle your data, please contact us.

2. Data we collect and how we collect it

We collect information either directly from you, automatically when you use the Services, and from third parties (for example, payment and analytics providers). The types of data we may collect include:

  • Identity data: name, username, and (where relevant) images captured at events.
  • Contact data: email address, telephone number, billing and delivery addresses.
  • Financial data: bank or card details processed by our payment provider, and payment status information.
  • Transaction data: bids, purchases, listings, invoices, and payment history.
  • Technical data: IP address, device and browser information, time zone, and settings.
  • Profile data: account details, preferences, feedback and survey responses.
  • Usage data: how you interact with the Services, including pages viewed and actions taken.
  • Marketing data: your preferences for receiving communications from us.

We may also create and use aggregated data (for example, usage statistics) that does not identify you. If we combine aggregated data with personal data so that you can be identified, we treat the combined data as personal data.

We only use your personal information where we have a lawful basis under the UK GDPR. Depending on the activity, this may include:

  • Consent: for example, sending you marketing where you agree.
  • Contract: providing the Services you request and managing your account.
  • Legal obligation: complying with laws (e.g., anti‑money laundering checks, tax and accounting).
  • Legitimate interests: operating, improving and protecting our Services, preventing fraud, and supporting our business model—balanced against your rights and expectations.

4. How we use your information

We use your data to:

  • Register and manage your account and user profile.
  • Provide and improve the Services, including listing, bidding, payments, and customer support.
  • Process payments, fees and charges, and recover amounts owed.
  • Send service communications (for example, bid activity, sale updates, policy changes).
  • Run promotions, events, surveys and research to improve user experience.
  • Maintain security, prevent fraud and ensure the integrity of our platform.
  • Deliver relevant content and measure performance, including limited analytics and advertising where permitted.

How long we keep your data

We retain personal information only for as long as necessary for the purposes set out in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

5. Sharing your information

We do not sell your personal data. We may share your information with:

  • Service providers who help us operate the Services (for example, hosting, payments, analytics, communications). They act on our instructions and only receive what is necessary.
  • Payment provider Stripe, to process payments and for fraud prevention.
  • Buyers and sellers where required to facilitate a transaction or resolve a dispute.
  • Law enforcement and regulators where required by law or to protect rights, property, or safety.

6. Information you must provide

Some information is necessary to create an account or use certain features (for example, name and email to register; payment details to place a bid). If you do not provide required information, we may be unable to offer the related Service.

7. International data transfers

If we transfer personal information outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved under UK GDPR, and that you have enforceable rights and effective legal remedies.

8. Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Services. For details and controls, please see our Cookie Policy.

9. Marketing

Where you consent, we may send you news and offers about our Services. You can withdraw consent at any time via the unsubscribe link in emails or by contacting us. Service messages that are necessary to provide the Services are not marketing and you cannot opt out of those.

10. Your rights

Under the UK GDPR you have rights which may include: access, rectification, erasure, restriction, portability, and objection (including to direct marketing), as well as rights related to automated decision‑making where applicable.

To exercise your rights, please contact us. We may need to verify your identity before acting on your request.

11. Keeping your information secure

We implement technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. Access is limited to personnel and providers who need it for legitimate business purposes and are bound by confidentiality obligations.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). See ICO guidance on complaints.

13. Changes to this policy

We may update this policy from time to time. If we make significant changes, we will take reasonable steps to notify you. Please check this page periodically to stay informed.

14. How to contact us

Questions about this policy or your data? Please contact us and we will get back to you.